Privacy Policy

This Privacy Policy explains how Wild Fortune Casino may collect, use, store and share personal information when you visit the website, create an account, use casino services or contact support. It also explains how you can request access to, correction or deletion of your information and withdraw consent to marketing communications.

Wild Fortune Casino operates under licences issued by the Tobique Gaming Commission in New Brunswick (No. 0000064) and the Comoros Autonomous Organisation of Financial Activities (ALSI-202509073-FI2).

About this Privacy Policy

Wild Fortune Casino respects the privacy of players in Australia and aims to handle personal information fairly, securely and transparently. This policy applies to information collected through the website, account features, customer support channels and related casino services. It should be read together with the applicable terms and conditions, responsible gaming information and any other privacy notices displayed on the website.

Personal information means information that identifies you, or information that can reasonably be connected with you. The information handled will depend on how you use the website and the services available to you. You may be able to browse some pages without providing personal information, but registration, identity verification, payments and support requests generally require information to be supplied.

Information may be collected directly from you, generated when you use an account or received from service providers that help operate the website. Where appropriate, information may also be obtained from fraud prevention, identity verification, payment or security services. We aim to collect information that is relevant to the purposes described in this policy and to avoid collecting more information than is reasonably needed.

Where consent is required, it may be requested through the website or another suitable channel. You can withdraw consent to marketing communications at any time. Withdrawing marketing consent does not necessarily affect processing that is needed to operate an account, process transactions, meet legal obligations, prevent fraud, protect security or provide support.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The current version will be made available on the website. Where an important change affects how information is handled, an additional notice may be provided where appropriate. Players should review this page periodically.

Information we may handle

An online casino typically handles several categories of information. The exact information collected depends on whether you browse the website, create an account, make a deposit, request a withdrawal, contact support or complete verification. Information may include account details, verification documents, payment and transaction records, and device and cookie data.

Account and contact details

Name, date of birth and other registration details supplied when creating or maintaining an account.
Residential or contact information where needed for account administration, verification or support.
Login details, account preferences, records of communications and requests made to customer support.
Information connected with responsible gaming settings, account restrictions or other choices made through the account.
Records showing when an account was created, updated, suspended, closed or otherwise managed.

Identity and verification information

Identity documents, proof of age, proof of address and other documents or details needed to confirm account information.
Information used for customer due diligence, fraud prevention, account security and checks required before certain services are provided.
Information relating to unusual activity, suspected misuse, duplicate accounts or other security concerns.
Records of verification requests, responses, reviews and outcomes.

Payment and transaction records

Deposits, withdrawals, wagers, winnings, account balances and other transaction history.
Payment method information and records supplied by payment providers or created when a transaction is processed.
Details needed to investigate a failed, disputed, reversed or potentially unauthorised transaction.
Information used to reconcile payments, maintain accurate account records and support financial security checks.

Device, usage and cookie data

When you use the website, technical information may be collected, such as an IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location inferred from technical data, access times and information about how features are used. We may also receive information about errors, performance, referral sources and security events. This information helps keep the website working, understand general usage and identify suspicious or unauthorised activity.

Information may also be created through support conversations, complaints, account reviews, responsible gaming interactions and other contact with the website. We may combine information from different sources where this is reasonably necessary for account administration, security, verification, support or other purposes described in this policy.

How information is used, shared and retained

Personal information may be used to provide and administer casino services, maintain your account, process transactions, respond to enquiries and communicate about account activity. It may also be used to confirm identity and age, carry out verification and anti-fraud checks, protect the security of the website, investigate suspected misuse and support responsible gaming measures.

Information may be used to meet legal and regulatory obligations that apply to online gambling services, financial transactions, identity checks, record keeping, fraud prevention and customer protection. It may also be used to establish, exercise or defend legal rights, resolve disputes, enforce applicable terms, investigate complaints and keep appropriate business records.

Where you have agreed to receive marketing, information may be used to send relevant news, offers or service updates through the channels selected or available. You can withdraw consent to marketing at any time. Transactional, security and service messages may still be sent when they are necessary to manage your account, protect your information or provide requested services.

Sharing information with service providers

Information may be shared with service providers that help operate the website and services. These may include payment processors, identity and verification providers, technology providers, customer support providers, security specialists, analytics providers and professional advisers. These parties should receive only the information reasonably needed for their role and are expected to handle it securely and confidentially.

Information may also be disclosed where necessary to comply with a lawful request, protect players or the public, prevent fraud or other unlawful activity, investigate security incidents or protect rights and property connected with the website. Information may be processed or stored using service providers in locations outside Australia. Where this occurs, reasonable steps should be taken to protect the information in line with applicable privacy requirements.

Security and retention

Reasonable technical, organisational and administrative measures are used to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, account protections, monitoring, secure transmission and procedures for responding to suspected incidents. No website, online transmission or storage system can be guaranteed to be completely secure.

Players should protect their login details, use a secure device, avoid sharing account credentials and contact support promptly if they suspect unauthorised account activity. We may need to restrict or review access where unusual activity, security concerns or possible misuse are identified.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, payment, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it should be securely deleted, anonymised or otherwise handled in an appropriate way.

Your privacy choices, cookies and requests

Exercising your data rights

You may contact support@wildfortunecasino.click to ask about the personal information connected with your account or to exercise available privacy rights. In your request, explain what you need and provide enough information for the relevant account or records to be located. For security, your identity may need to be confirmed before information is provided or a request is completed.

Access: ask for a copy of, or information about, the personal data held about you.
Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
Deletion: ask for personal data to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained for legal, security, fraud prevention, dispute or account administration reasons.
Withdraw marketing consent: ask for consent to marketing communications to be withdrawn. You can also use an unsubscribe option included in a marketing message where available.

Requests will be considered in line with applicable privacy requirements and the need to protect account security and the rights of other people. Additional information may be requested where necessary to confirm identity, understand the request or locate relevant records. If a request cannot be completed in full, an explanation may be provided where appropriate.

You may also contact support@wildfortunecasino.click with questions about how your information is collected, used, shared or stored. Please do not send unnecessary sensitive information in an initial message. If your enquiry relates to a particular account, include enough general information to help locate it, but wait for instructions before sending identity documents or other verification material.

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, maintain sessions, support account functions, measure website performance, understand general usage and help detect security issues. Some cookies may be necessary for the website to work, while others may support analytics, personalisation or communications.

Cookies are small data files stored on your browser or device. They can help the website recognise a returning browser, keep you signed in during a session, remember selected settings and provide information about how pages are used. Similar technologies may collect technical or usage information for comparable purposes.

You can manage or block cookies through your browser settings. Blocking or deleting cookies may affect the way some pages, account functions or preferences work. Browser settings may also allow you to delete existing cookies, receive a notice before a cookie is stored or limit certain types of tracking. The available controls depend on the browser and device you use.

Contact and complaints

For privacy questions, data access requests, correction requests, deletion requests or withdrawal of marketing consent, contact support@wildfortunecasino.click. We aim to review privacy enquiries and respond within a reasonable timeframe. The timing and information needed to respond may depend on the nature and complexity of the request.

If your concern relates to an account, transaction, verification document or support conversation, please describe the issue clearly without including unnecessary sensitive information. The request may be reviewed to protect your account, prevent disclosure of another person's information and ensure that any response is accurate.

This policy does not remove any other privacy rights or complaint options available under applicable requirements. If you are dissatisfied with the handling of a privacy request, you may ask for the matter to be reviewed through the available support process or use any further option available to you.